So what’s it like to work at the Utility Warehouse?
Customer Service Opportunities
Customer Services Advisor
Do you have:
A customer first attitude
Excellent communication skills
An outstanding telephone manner
£19,000 to £19,500 per annum + a performance related bonus of up to 25% of salary
Technical Support Opportunities
Technical Support Advisor
Are you experienced in:
1st and 2nd line technical support
Fault logging and tracking
Knowledge of BT networks and infrastructure preferable
£20,225 to £20,775 per annum + a performance related bonus of up to 25% of salary
It’s not an ordinary job, but then we’re not an ordinary company!
We’re always looking for talented people, with bags of enthusiasm who can share our passion for the business and for providing award winning customer service, all with that personal touch.
We don’t expect you to leave your personality at the door, because we love individuality, but everyone who joins us does share in common our drive to work hard, act with integrity and above all value our customers. In return, we value each and every member of our team and provide one of the country’s most rewarding places to work.
So if you would like to join one of the UK’s most successful, extraordinary businesses, have a look at what’s available now!
What we do
Telecom Plus Plc, better known as the Utility Warehouse, stands out as the UK’s only fully integrated provider of home phone, mobile, broadband, gas and electricity services. In other words, we offer our customers most of the essential utilities they need. And even better it’s all on one single monthly bill!
Our Company’s reputation rests on providing good value across all the services we offer. But what our customers love most about us is our outstanding customer service, delivered by our dedicated teams based in Colindale, North London. Actually it’s not just our customers who love us! Which? Magazine, the UK’s leading consumer organization, has named us as a ‘Best Buy’ ‘Best Customer Service’ or ‘Recommended Provider’ no less than 12 times in the last five years!
How we’ve grown
You won’t see any advertising for the Utility Warehouse. Our growth depends upon ‘word of mouth’ recommendation from satisfied customers. And grow we do! Starting from a small office above a pub in Henley in 1997, we are now a FTSE 250 Company (Telecom Plus PLC) with over 568,000 customers. We aim to grow even bigger and that creates fantastic job opportunities for Call Centre and Technical Support staff.
A Pig of a job?
Not at all! Think a great job with a pig difference! And speaking of which, we love our pink pig! Which is why our staff restaurant is called Trotters, our intranet is Piggypedia, there’s Fit Pig Week and our monthly newsletter (always handed out with goodies) is called OINK!
So what’s life at the Pig really like? Well, for a start everyone works very hard, but we like to think of ourselves as a special community and we are all friendly and that comes straight down from Charles and Andrew, our Chairman and CEO! In fact, when you hit your 5th anniversary with us, you can expect Andrew to deliver you a massive cake, with a piggy on top. Well it would have to be a piggy, wouldn’t it!
We love fun and surprises here at the Pig, so do take a look at some of our other ‘pig’ differences.
Sharing our success
Life at the Pig is very much about community and caring. We engage all our staff in voting for our Charity Partnerships and then we set about the fun part of raising money! Last year our staff raised £20,000 for Make-A-Wish, which was matched by the Company. This year we have chosen two Charity Partners, Breast Cancer Campaign and Prostate Cancer UK and we hope to raise even more!
Every business says they value their staff, but we don’t just say it, we do it.
Yes, we offer a great range of benefits and have a fantastic Employee Recognition Scheme, which allows anyone to nominate a member of staff to the Directors. We also make our recognition scheme a little different as all recipients have their names entered into a grand raffle, held at Christmas, and when we say ‘grand’ we mean grand. The first prize is a trip to New York for three nights staying in a luxury hotel, with, did we forget to mention, $500 of spending money!
Yes, we offer support to help you shape your future, but just as importantly we also think up little things, all the time, to show we care and appreciate your hard work.
We value your thoughts on how to make this a better business and better place to work, and love to hear from you whether it’s through our forums, through open doors, or discussions at our regular ‘Breakfast with Andrew’. Of course ‘Breakfast with Andrew’ sessions are not just about the conversation, we also lay on a great spread!
We’re also really proud to have a received a ‘One to Watch’ Best Companies accreditation, because we really try to make the Pig a great place to work!